Shopify Inbox is a customer support and live chat app that helps you get more out of your website. It works within the Shopify admin and lets you track conversations, manage orders and messages, and get a better understanding of your customers.
What is Shopify Inbox?
Shopify Inbox is a live chat support app that allows you to connect with your customers in real time. It’s available for free on Shopify stores.
Inbox lets customers ask questions, report issues and make suggestions right from their browser or mobile device. You’ll be notified instantly when someone reaches out to you so that you can respond quickly and keep the conversation going smoothly.
How does Shopify Inbox work?
Shopify Inbox allows you to engage with your customers on the go, in real time. It’s a powerful tool for building relationships and driving sales through personalised messaging. With Shopify Inbox, you can reply to customer messages directly from your phone, tablet or computer.
You’ll also have easy access to customers’ order history so if there’s an issue with an order, it will be easier than ever for both parties involved: no more digging through emails trying find what happened!
How do I get started with Shopify Inbox?
To get started with Shopify Inbox, you’ll need to install the app. Once you have added it from the Shopify App Store, launch the app in your dashboard and follow these instructions:
- Choose a style and location for the chat button.
- Input your brand colour.
- Input some frequently asked questions that might come up in emails from customers (e.g. “How do I return something?”) into the instant answers section. Then write short answers for each one of those topics. If you need to go into more detail, include a link to another page (e.g. your returns policy).
- Write a greeting for customers when they first start using your store’s live chat. This can be anything from a simple “Hi! Welcome!” to details about why their message is important to you and how they can use the chat most effectively.
- Integrate with apps like Facebook and Instagram if you want to.
- Check your notification settings suit your preferences.
- Install the Shopify Inbox mobile app to your phone. Now you can chat with customers on the go.
What are the benefits of using Shopify Inbox?
Shopify Inbox helps you connect with customers and answer their questions before they have to contact you. Save time on customer support by offering self-help solutions.
Make it quick and easy for customers to get in touch in a format they are familiar with. If the customer leaves before you can reply, all correspondence goes to their email address automatically.
Inbox integrates with social media so that you only need to manage one inbox, but customers can talk to you from wherever they are (including Facebook and Instagram).
You can recommend your products by selecting them directly in the chat. If a customer makes a purchase after chatting with you, you can see this in the chat log and click the order number to get more details.
